Stakeholders

We interact with our stakeholders at both local and global levels so as to determine their concerns regarding our business, and to improve ourselves. These exchanges also serve the purpose of identifying the positive and negative impacts of our business activities on the environment and on society. As an active member of (industry) associations, interest groups and research networks, we endeavour to advance the sustainable and innovative development of the glass packaging industry.

Stakeholders	Concern	Interaction modes
Shareholders	– Transparent information on financial and non-financial goals and targets, KPIs, risks – Definition of business activities and strategy	– Press releases – Financial and non-financial reporting – Media conferences, Annual General Assemblies – Trade magazine (Vetrotime) – Website, newsletters, social media
Employees	– Fair working conditions and secure jobs – Meaningful activities – Positive corporate culture – Opportunities for development	– Employee surveys – In–house communication channels such as the employee app, Intranet, employee magazine – Performance reviews – Staff events – Website, newsletters, social media
Suppliers	– Transparent and fair conditions – Reliable partnerships	– Audits – Risk assessments – Surveys on commitment to climate protection – Trade magazine (Vetrotime) – Website, newsletters, social media
Customers	– High-quality glass containers at fair market conditions – Glass containers that meet defined specifications – Product information – Reliable and punctual deliveries – Innovation, sustainability	– Customer surveys – Trade magazine (Vetrotime) – Customer Talks – (Strategic) Account Management – Customer service – Trade fairs – Website, newsletters, social media – Success Stories
Consumers	– Shelf-stable food and beverages whose flavour is not impaired by the packaging – Safe, sustainable packaging for foods and beverages	– Measures to raise awareness about the environmental and health advantages of glass (Friends of Glass) – Website, social media
Local communities, nearby residents	– Jobs – Local infrastructure – Low-emission glass production, environmental protection	– Direct interaction by site managers – Sponsorship of local activities – Website, newsletters, social media
Legislators	– Economic activities that comply with the financial and non–financial local and international legal provisions and requirements	– Financial and non-financial reporting – Comments and statements, for example in connection with our membership of FEVE (the European Container Glass Federation)
Trade unions and NGOs	– Transparent, safe, secure and fair conditions for employees – Environment-friendly production – Transparent information on sustainability engagement	– Interaction by the HR department – Financial and non-financial reporting – Website, newsletters, social media – Events, conferences
Associations	– Collaboration for an innovative and fit–for–future container glass industry	– Events, conferences, trade fairs – Joint (research) projects
Media	– Transparent information on financial and non-financial performance	– Press releases – Financial and non-financial reporting – Media conference, Annual General Assembly – Website, newsletters

Memberships and associations